User Terms and Conditions

These Terms and Conditions set out the rules that apply to use of Aztec Wins. They explain our relationship with you as a player, what we expect from account holders and how we operate the platform. By registering and using our services you agree to comply with these terms and any specific rules that apply to individual promotions or products on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your login credentials confidential and tell us immediately if you suspect unauthorised access. You must not allow others to use your account. We may suspend or close accounts where we suspect fraud, abuse, collusion or any other breach of these terms.

We require verification of identity and address before certain transactions, including withdrawals. You must provide valid documents when requested. Limits may be applied to deposits, wagers and withdrawals and can be changed for security or regulatory reasons.

Eligibility requirements

Only persons aged 18 or over may register. You must be located in a jurisdiction where our services are permitted. We will refuse accounts and block access from restricted territories. Players who are self-excluded, subject to a gambling restriction or otherwise prohibited must not open or use an account.

Acceptable platform use

Use our site for lawful purposes only. You must not use automated tools, bots or exploits to access or play. Attempts to manipulate games, reverse-engineer software or launder funds will result in immediate suspension and potential legal referral. Do not use VPNs or anonymous services to hide your location if this breaches eligibility rules.

General bonus and promotion rules

Bonuses and promotions are governed by specific terms set out on the relevant promotion page. Wagering requirements, game restrictions, minimum deposits and expiry periods are stated with each offer. Misuse or manipulation of promotional offers may result in voided bonuses and confiscation of winnings. For example, some offers carry a 65x wagering requirement; always check the promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods and transact in GBP where offered. Deposits are usually processed instantly. Withdrawals are subject to verification and may be delayed while checks are completed. Processing times vary by payment provider and method. A minimum withdrawal of £10 may apply. We do not normally charge fees for deposits, but third-party charges may apply.

Dispute resolution

If you have a complaint contact our support team in the first instance. We will investigate and respond within a reasonable time. If we cannot reach agreement you may have access to independent dispute resolution where available. Any action must be taken in accordance with applicable law and these Terms.

Updates to terms and conditions

We may amend these Terms from time to time. Material changes will be communicated via the site or to the email address on your account. Continued use after publication of updated terms constitutes acceptance. It is your responsibility to review the Terms regularly.

We promote responsible play. Tools such as deposit limits, session reminders, time-outs and self-exclusion are available within your account. If you need assistance we will signpost support organisations and tools to help manage play.