User Privacy Policy
This Privacy Policy explains how Aztec Wins collects, uses and safeguards personal information when you use our online casino services. We take your privacy seriously and describe below the types of data we hold, why we hold it, how we protect it and the choices available to you.
Types of data we collect
Personal data
When you register or verify your account we collect identity and contact information such as your name, date of birth, email address, phone number and postal address. We may also keep copies of identity documents provided for verification purposes.
Technical data
We collect device and technical details including IP address, browser type, device identifiers, operating system and basic connection data. This helps us provide a secure and functional service on desktop and mobile.
Transactional and activity data
Records of deposits, withdrawals, bets, games played, session times and support interactions are retained to operate accounts, detect fraud and meet our legal and regulatory obligations.
How we use your information
Your data is used to create and manage your account, process payments, verify identity, prevent fraud and money laundering, provide customer support and respond to enquiries. We also use information for service performance, technical maintenance, record-keeping and to comply with legal requirements. Where you have given consent we may send marketing communications, which you can opt out of at any time.
Data protection practices
We implement industry-standard technical and organisational measures to protect your information, including encryption of data in transit, access controls and staff training. Access to personal data is restricted to authorised personnel and third parties who require it to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, measure performance, remember preferences and deliver relevant content. Most browsers allow you to manage or block cookies, but disabling certain cookies may affect site functionality. You can also control tracking choices via your browser or device settings.
User rights
You have rights to request access to the personal data we hold about you, ask for corrections, request deletion where applicable, and object to or restrict processing. You may withdraw consent to direct marketing at any time. If you believe processing is unlawful you can raise a concern with the Information Commissioner’s Office.
Access, correction and deletion of data
To exercise your rights contact our privacy team at [email protected]. We will respond to verifiable requests and may ask for proof of identity before processing a request. In some cases we may retain certain information where required by law or to protect against fraud.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud prevention providers, regulatory bodies, analytics and hosting partners, and law enforcement when required. All third parties are contractually required to keep your data secure and to use it only for specified purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material updates will be notified on our site. Continued use of our services after changes implies acceptance of the revised policy.