Get in Touch With Our Team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for payment enquiries, verification help or bonus queries and we’ll aim to respond promptly. Use live chat for immediate assistance or email for detailed enquiries. For privacy or security matters our dedicated team will guide you through self-help tools, account checks and any further steps. Phone support is also available for UK callers. We respect player privacy and data security.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, urgent cases prioritised) |
| General enquiries | [email protected] (response within 48 hours; include account ID if relevant) |
| Affiliate enquiries | [email protected] (partner team; sign-up enquiries welcome) |
| Phone | +44 20 3876 2145 (UK callers) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include your up-to-date contact details to avoid delays. Adding your account ID or screenshots where relevant helps us resolve matters faster and prevents unnecessary follow-ups.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple account and payment questions are usually handled quickly; more complex issues such as security checks, extensive KYC or disputed withdrawals may require extra time. We’ll keep you informed by email and live chat updates, and aim to resolve complicated cases as promptly as possible depending on their nature.
Feedback
Got feedback, suggestions or ideas? Please share them with us. Every message is read carefully by our team and used to improve the site, fix issues and refine the user experience. Your thoughts help shape upcoming features, promotions and support options. We appreciate honest input and reply to reports that need a follow-up.